Last Updated: July 2026

Mystiq Chase maintains clear return and dispute guidelines for trading card singles, sealed products, and bulk lots. Because trading card values can change quickly and product condition is a major part of market value, all buyers are responsible for reviewing item details carefully before completing a purchase.

This policy applies to purchases made through Mystiq Chase directly, at physical events, or through any transaction where Mystiq Chase is the seller. Purchases made through third-party platforms may also be subject to that platform’s own policies.

Singles Return Policy

48-Hour Condition Dispute Window

Single cards may be reviewed for condition-related disputes within 48 hours of receipt, pickup, or confirmed delivery.

If you believe a single card was not accurately represented, you must contact us within 48 hours and provide:

• Clear photos of the card
• Details of the issue
• Order, receipt, or transaction information
• Any relevant packaging or delivery details

After the 48-hour window has passed, all single card sales are considered accepted and final.

Condition Expectations

Trading cards may have natural variations in centering, surface quality, print lines, edges, corners, and overall condition. Unless a card is specifically listed as gem mint or professionally graded, minor imperfections may be present.

Sealed Products Return Policy

All Sales Final

All sealed products are final sale.

This includes, but is not limited to:

• Booster boxes
• Booster packs
• Elite Trainer Boxes
• Starter decks
• Bundles
• Displays
• Sealed cases
• Factory-sealed promotional products
• Any other unopened trading card product

Due to market volatility, tamper concerns, and sealed product integrity, Mystiq Chase does not accept returns, refunds, or exchanges on sealed products once sold.

Bulk Lots Return Policy

Sold As-Is

All bulk lots are sold as-is and are not eligible for return.

Bulk lots may include:

• Mixed conditions
• Mixed rarities
• Duplicate cards
• Commons and uncommons
• Bulk rares
• Multiple games or sets
• Varying card quality

Buyers should review bulk lot descriptions carefully before purchasing. Bulk lots are priced and sold based on the understanding that exact card-by-card condition and contents may vary.

Graded Slabs Return Policy

Final Sale Unless Misrepresented

Professionally graded slabs are sold based on the grading company label, certification, and visible condition of the slab.

Graded slab sales are final unless there is a clear issue such as:

• Incorrect item sent
• Listing mismatch
• Major undisclosed slab damage
• Verification issue known before sale and not disclosed

Mystiq Chase is not responsible for grading company opinions, future grade changes, market fluctuations, or buyer disagreement with an assigned grade.

Event and In-Person Sales

Physical Event Purchases

Purchases made at card shows, conventions, booths, vending tables, meetups, or private in-person deals are generally considered final once the buyer has inspected and accepted the item.

Before completing an in-person purchase, buyers should review:

• Card condition
• Sealed product condition
• Slab condition
• Lot contents
• Pricing and deal terms

Once the sale is completed, Mystiq Chase may not accept returns unless there was a clear error or misrepresentation.

Market Volatility

Price Changes After Purchase

Trading card values can rise or fall quickly due to demand, reprints, tournament results, set releases, collector trends, grading activity, or marketplace movement.

Mystiq Chase does not offer refunds, credits, or price adjustments due to market changes after a purchase is completed.

Incorrect or Damaged Items

Reporting an Issue

If you receive the wrong item or believe an item was damaged in transit, contact us as soon as possible.

Please provide:

• Your name
• Order or transaction details
• Clear photos of the item
• Clear photos of packaging, if applicable
• Description of the issue

We will review the information and determine the appropriate next step.

Third-Party Storefront Purchases

External Marketplace Policies

Mystiq Chase may route buyers to external storefronts such as TCGplayer, eBay, or other third-party platforms. This website does not process local ecommerce checkout directly.

If your purchase was completed through an external platform, the return, refund, dispute, and buyer protection process may be handled through that platform’s own policies.

Please review the applicable marketplace policy before completing your purchase.

Refund Method

Approved Refunds

If a refund is approved, it will generally be issued through the original payment method or the original transaction platform, when possible.

Refund timing may depend on:

• Payment provider processing times
• Marketplace policies
• Bank or card issuer timelines
• Review of returned item condition, if applicable

Contact Us

Return Policy Questions

For questions about this Return Policy or to report an issue, please contact:

Mystiq Chase
Email: sales@mystiqchase.com